Privacy Policy

Esmaglobal LLC (“Esmaglobal,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our websites, submit forms, schedule appointments, communicate with us, or use our services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• first name and last name;
• email address;
• phone number;
• business name;
• business type or industry;
• information about your business, services, or needs;
• inquiry details;
• appointment and scheduling information;
• communication preferences;
• messages or information submitted through website forms, chat, SMS, email, or other communication channels;
• SMS consent preferences;
• other information you voluntarily provide.

We may also collect limited technical information automatically when you use our website, such as browser type, device information, IP address, referring pages, pages visited, and website interaction data where applicable.

How We Use Information

We may use the information we collect to:

• respond to inquiries;
• provide information about Esmaglobal LLC services;
• communicate with prospective and existing clients;
• schedule, confirm, manage, reschedule, or cancel appointments;
• provide appointment reminders;
• provide inquiry follow-up;
• provide customer support;
• deliver service-related communications;
• operate and improve our websites, systems, and services;
• maintain business and customer records;
• protect our systems and prevent misuse, fraud, or security threats;
• comply with applicable legal obligations.

When a user has separately provided marketing SMS consent, we may also use the provided phone number to send marketing or promotional text messages about Esmaglobal LLC services, offers, business growth solutions, and related updates.

We do not sell personal information.

Website Forms and Inquiries

When you submit information through an Esmaglobal LLC website form, booking page, chat interface, or other inquiry channel, we may use that information to respond to your request and provide information or services related to your inquiry.

Providing a phone number, submitting a form, or booking an appointment does not by itself constitute consent to receive SMS messages, whether marketing or non-marketing.

Where SMS communication is offered, SMS consent is collected separately.

Users may submit applicable forms without consenting to either marketing or non-marketing SMS communications.

SMS and Mobile Information

Esmaglobal LLC may collect phone numbers and SMS consent when users voluntarily provide this information.

SMS consent is optional and is not a condition of purchasing products or services from Esmaglobal LLC.

Marketing SMS consent and non-marketing SMS consent may be collected separately.

Users receive only the types of SMS communications for which they have provided applicable consent.

Non-Marketing SMS Communications

When authorized, non-marketing SMS communications may include:

• responses to an existing inquiry;
• appointment confirmations;
• appointment reminders;
• scheduling information;
• rescheduling or cancellation information;
• follow-up related to an existing inquiry;
• service-related updates;
• customer support communications.

Marketing SMS Communications

When separate marketing consent has been provided, marketing SMS communications may include:

• information about Esmaglobal LLC services;
• offers;
• promotional communications;
• business growth solutions;
• marketing-related updates.

Message frequency may vary. Message and data rates may apply. Users may reply STOP to opt out of SMS communications. Users may reply HELP for assistance.

Mobile Information and SMS Consent Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We may use trusted third-party service providers to help operate our business and technology systems, including hosting, CRM, communications, scheduling, automation, AI systems, analytics, and data storage.

These service providers process information only as reasonably necessary to provide services on our behalf. We do not authorize service providers to use SMS opt-in consent data for their own marketing or promotional purposes.

Data Security & Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business records, resolve disputes, and comply with legal obligations.

Contact Information